The seemingly unfettered growth of artificial intelligence (AI) is, in many ways, a double-edged sword. Advocates of AI tout promising improvements in customer service, data-crunching capabilities, and decision-making abilities. Critics, on the other hand, are quick to gravitate towards the far-reaching implications of job erosion, and the fear that machines will ultimately render human capabilities superfluous.
There’s little doubt that, regardless of your job function, the nature of your job will change markedly over the next decade as a result of AI. In order to stay relevant, humans cannot afford to distance themselves or attempt to circumvent the proliferation of AI. Rather, we need embrace the new reality and double down in our efforts to develop a critical “superpower”—emotional intelligence (EQ or EI).