How to Leverage AI To Improve Customer Service

by in Marketing

Almost every company is looking to “jump on the AI bandwagon”. There’s a risk that companies will haphazardly adopt AI technologies without a clear strategy in place. AI has limitations in terms of its ability to replace all customer service activities. There are certain core human competencies that no robot or algorithm can replace. When mapping out your AI roadmap, keep in mind the following often overlooked factors.

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About The Author

Falon Fatemi
Falon Fatemi - View more articles

Falon Fatemi is founder and CEO of Node, a stealth startup of ex-Googlers backed by NEA, Mark Cuban, Avalon Ventures, Canaan Partners, and more. Falon has spent the past five years as a business development executive doing strategy consulting for startups and VCs and advising a variety of companies on everything from infrastructure to drones. Previously, Falon spent six years at Google, starting at age 19. As one of the youngest employees in the company, Falon worked on sales strategy and operations focusing on global expansion,, and business development for YouTube.